FAQs

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

if you have other questions, please just send it to services@A-Symbol.com


Order time

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 3 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 8-12 business days. 

Custom Questions

This necklace comes with English letters only - but accents on letters and hyphens are also possible. We necklaces support multilingual text customization.
Yes, you can engrave both letters and numbers. Roman numbers are not recommended.
Yes, the jewelry arrives as shown and the first letter is capitalized. Check out our font preview.
Click here to view our Chain Length Guide. Please remember that the pendant is not included in the chain length and the size of the pendant varies in accordance with the name and style.
Each jewelry piece is tailor made, which allows us to deliver uncompromising quality. From selecting the finest materials to quality control, we strive for 100% customer satisfaction.
You have 2 shipping options:
1.SPS First Class Shipping : Free U.S. shipping .
2.DHL Express Shipping : $23.95 - Free shipping if your puchase value is over $150.
You will receive your items in about a month.
•Your items requires about 1-2 weeks to finish customization.
•We will ship the item once the customization is done and will notify you by email when your items have been shipped.
•Please allow from 1 to 3 weeks for delivery as they may be shipping from other countries.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

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